Privacy Policy

We collect information you provide directly to us, such as when you create an account, enroll in a program, contact us, or participate in any interactive features of our services. The types of information we may collect include: • Personal information (name, email address, phone number, mailing address) • Account credentials (username, password) • Payment information (credit card details, billing address) • Educational background and career information • Communications with us (support tickets, emails, survey responses) • Any other information you choose to provide

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send you technical notices, updates, security alerts, and support messages • Respond to your comments, questions, and customer service requests • Communicate with you about programs, courses, offers, and events • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and other illegal activities • Personalize and improve your experience • Fulfill any other purpose for which you provide it

We may share information about you as follows: • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf • In response to a request for information if we believe disclosure is required by law • If we believe your actions are inconsistent with our user agreements or policies • To protect the rights, property, and safety of SOLVIT or others • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company • With your consent or at your direction

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption technologies when transferring and receiving sensitive information. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. We use cookies for: • Session management • Personalization • Analytics • Advertising (with your consent)

Depending on your location, you may have certain rights regarding your personal information: • Access: Request access to your personal information • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal information • Portability: Request a copy of your data in a portable format • Objection: Object to certain processing of your data • Withdrawal: Withdraw consent where processing is based on consent To exercise these rights, please contact us at privacy@solvit.ca

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us: • By email: privacy@solvit.ca • By phone: 1-800-SOLVIT-1 • By mail: SOLVIT Canada, 123 Innovation Drive, Toronto, ON M5V 2K1