At SOLVIT Canada ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply to take part in client projects, or use our services.
01Information We Collect
We collect information you provide directly to us, such as when you request technology support, apply to take part in client projects, propose a partnership, contact us, or use the chat assistant on our website.
The types of information we may collect include:
- Contact details (name, email address, phone number, organization)
- Details about the work you need, such as the service, location and timeline
- Skills, education and career information, and links you share when you apply
- Confirmation that you have the legal right to work in Canada
- Billing information for clients we invoice
- Communications with us (emails, form messages, chat assistant messages)
- Any other information you choose to provide
02How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Match applicants with supervised client projects, primarily in the Ottawa area
- Invoice for services and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about the services, projects and opportunities you asked about
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
- Fulfill any other purpose for which you provide it
03Information Sharing
We may share information about you as follows:
- With clients, limited to what is needed to staff and deliver a project you take part in
- When we publish a project record, reference or testimonial that identifies you, only with your consent
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is required by law
- If we believe your actions are inconsistent with our user agreements or policies
- To protect the rights, property, and safety of SOLVIT or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- With your consent or at your direction
04Chat Assistant
The chat assistant on our website uses an AI model to answer questions about SOLVIT Canada. Messages you send are processed to generate a reply, and replies may be stored temporarily so repeated questions are answered faster. AI answers can contain mistakes; our team confirms any quote, commitment or eligibility decision.
Please do not share sensitive personal information in the chat. To send us personal details, use the forms on our website or email us.
05Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption technologies when transferring and receiving sensitive information.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
07Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at solvitcanada@gmail.com
08Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
09Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: solvitcanada@gmail.com
- By phone: +1 (819) 592-5941
- In person: Ottawa, Ontario, Canada